All policies
Buyer Protection Policy
Version 1.1 · Effective 29 September 2026
How you are protected as a buyer: when you can report a problem, the deadlines that apply, what evidence you need, and how a claim is decided.
Open the full policy (PDF)
Also available in Dutch (the version that prevails). The English version is a translation; where the two differ, the prevailing version applies.
The PDF is the authoritative version of this policy. The summary on this page is provided for orientation only and has no legal effect.